Return Policy
Return & Exchange Policy
We want you to love your music gear. If something isn't right, we're here to help with a replacement, return, or repair.
30-Day Return Window
You have 30 days from the date you receive your item to request a return or replacement.
Eligibility Requirements:
- Item must be unused and in original packaging.
- Proof of purchase (receipt/order number) is required.
How to Start a Return
- Use Contact US form to request a return authorisation.
- Once approved, we will send you detailed return instructions and shipping address details.
- Ship your return back to us. (Please note: Customers are responsible for all return shipping costs.)
⚠️ Important: Items sent back without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us at ca@pedalzoo.com right away so we can resolve the issue.
Non-Returnable Items & Exchanges
- Exclusions: Gift cards cannot be returned.
- Exchanges: The quickest way to get a different item is to return your original purchase for a refund and place a new order online.
European Union Right of Withdrawal (14 Days)
For orders shipped to the European Union, you have a 14-day cooling-off period to cancel or return your order for any reason. Items must be in unused, original condition with packaging and proof of purchase. Return shipping fees remain the responsibility of the buyer.
Refunds
Once we receive and inspect your return, we'll email you regarding your refund status.
- Processing Time: Approved refunds are issued to your original payment method within 10 business days.
- Keep in mind your bank or card carrier may take extra time to post the credit.
- If 15 business days have passed since your refund was approved and you haven't received it, please use the Contact Us form to let us know.